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FAQs

There is an item on your Instagram or Facebook page, but I can’t seem to find it on your website? 

Unfortunately, our online store does not have all the items that our Bricks & Mortar store does.  This is due to some items being just too fragile, un-shippable or too heavy.  If you believe the item is online but you can not find it, please contact our store shop@relaxandentertain.com.au and one of our helpful staff members will direct you to the right online location. 

Can I buy the item online and collect it in store?  

You sure can.  Please see 'Click & Collect' on our Delivery Info page for more details.   

Can I lay-by an item online?

Unfortunately we do not offer lay-by online.  We offer both Afterpay and ZipPay online, should you need a little extra time to pay for your goodies!

Can you please wrap my order, it is for a gift?

We are more than happy to gift wrap most online purchases for you.  Please remember that sometimes the gift wrapping may get a bit creased in transit though!  

Do you offer re-order for out of stock items?

If an item is showing as out of stock on our website we will sure try our best to get it back in if you are wanting to purchase it.  Please contact us at shop@relaxandentertain.com.au to discuss further.  

Can I pre-order stock?

Only items that are labelled ‘pre-order' online can be pre-ordered.  They will always clearly state an expected time of arrival.  Whilst this is only ever a guide, we will keep you in the loop with any changes to the delivery time frames.  All orders will be sent out as one parcel, so if you purchase a ‘pre-order’ item, then your other goodies will wait in our store until the ‘pre-order’ order is ready to go.  If you would like the items that are in stock now, you will be required to pay an additional freight charge of $12.95 to receive those items. Please contact us at shop@relaxandentertain.com.au If you have any other queries about pre-orders.  

Have a question that we haven't answered for you?  

Email - shop@relaxandentertain.com.au