We ship Australia Wide.
All orders placed on online, will be dispatched within 1-2 business day.
*** Please allow longer for dispatch in sale and peak time ***
As soon as your item/s have been dispatched you will receive a tracking number, so you can follow the progress of your order.
Our flat rate delivery fee is $12.95 for orders under $200*
All orders over $200 qualify for FREE SHIPPING*
** This excludes items that are clearly stated 'only available for click 'n' collect'.. If you would like to purchase an item that is only available for click and collect, please email our store firstname.lastname@example.org for a freight quote to your address.
Click & Collect
Local customers, or customers travelling to our store, can press ‘Click & Collect’ at the checkout and collect your parcel in store. Please allow 2 hours on business days for your parcel to be ready in store. We will try to have your order ready in less time, and if so, you will receive an email confirmation to let you know it is ready. Please ensure that you have your email order confirmation with you and present it in store for collection.
We always ensure that our parcels are packaged in the best possible way for our customers satisfaction. Our standard parcel will arrive wrapped in tissue paper with a Relax & Entertain logo sticker. We always insure price tags are removed from the item before sending.
Please note - this picture is an indication on how your order will arrive, this may alter depending on if the item needs bubble wrapping or is a larger product.
The team here at Relax & Entertain are suckers for beautiful gift wrapping. We have lots of different wrapping paper and ribbon to suit any occasion. If you are shopping online, please requested gift wrapping at the 'special instruction' box at the checkout. Eg. 'Please wrap this for a baby girl'. If you wish to add a greeting card to your order you'll find these under Greeting Cards. Simply add this to your cart with the message that you would like written on the card. One of our team will hand write this for you.
If you are shopping online and wish to give your purchase as a present we are able to wrap the gift and send directly to the customer. Please ensure that the postal address is for where the parcel is going, and that the Billing address is your personal details. This will ensure that you the purchaser will receive the receipts and tracking information. No pricing information will go to the receiver of the present.
Please note - these images are an indication of the level of standard we wrap out presents in, however, sometimes products may be bulky or awkward shapes. We will always do our best to wrap it as best as we can.